BLACK FASHION HOUSE
At Black Fashion House (BFH), we want you to feel confident when shopping with our community of independent designers. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
Eligible items may be returned within 14 days of delivery for a refund, provided that:
- The item is unworn, unused, and unwashed.
- Original tags are still attached.
- The item is returned in its original packaging, when applicable.
- The item is free from stains, odors, damage, or alterations.
Items that do not meet these requirements may not be eligible for a refund.
For hygiene and safety reasons, the following items cannot be returned:
- Undergarments
- Socks
- Bodysuits (if applicable)
- Earrings or other pierced jewelry
- Gift cards
- Final sale or clearance items (if marked as non-returnable)
To begin a return request, please email support@blackfashionhouse.com (or your preferred customer service email) with the following information:
- Order Number
- Customer Name
- Product(s) you wish to return
- Reason for the return
Our team will review your request and provide return instructions as soon as possible.
Please do not ship items back until your return has been approved and return instructions have been provided.
RETURN SHIPPING
If your return is approved, return shipping instructions will be provided by the BFH team.
Customers may be responsible for return shipping costs unless:
- The wrong item was received.
- The item arrived damaged or defective.
- The return was due to an error made by BFH or the designer.
REFUND PROCESSING
Once your returned item has been received and inspected, you will be notified of the status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Shipping charges and BFH service fees are generally non-refundable unless the return is the result of an error made by BFH or the designer.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
- A brief description of the issue
We will work with the designer to resolve the issue as quickly as possible.
MULTI DESIGNER ORDERS
Because Black Fashion House is a marketplace featuring multiple independent designers, orders containing products from different designers may be fulfilled and shipped separately.
If your return includes products from multiple designers, separate return instructions may be provided depending on the items being returned.
International customers are welcome to request returns within 14 days of delivery, provided the items meet our return eligibility requirements.
Customers are responsible for international return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Once you’ve sent your items back to us, REFUNDS ARE ISSUED ONLY AFTER WE RECEIVE THE ITEM. FROM THE TIME YOU SEND YOUR ITEM BACK, It can take up to 14 days for your return to reach us, AND APPROXIMATELY 7-10 ADDITIONAL DAYS TO PROCESS THE RETURN. If you haven’t received your refund in this timeframe, please email BLKFASHN@GMAIL.COM so we can investigate this for you.
QUESTIONS?
If you have any questions regarding your order or return, please contact our support team at:
We’re committed to making your experience with Black Fashion House as smooth as possible.