Privacy Policy

Who We Are

Black Fashion House is an online marketplace that connects customers with independent fashion designers and brands. Through our platform, customers can discover and purchase products from multiple designers while BFH provides the technology, payment processing, and marketplace services that make those transactions possible.

Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Order Information

• Products purchased
• Order history
• Shipping preferences
• Transaction details

Payment Information

Payments are securely processed through Stripe. Black Fashion House does not store your complete credit or debit card information on our servers.

Website Usage Information

We may automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral sources

This information helps us improve the performance and functionality of our website.

Information Collected From Designers

If you apply to become a BFH designer partner, we may collect additional information including:

• Business or brand name
• Contact information
• Social media accounts
• Product information
• Shipping origin
• Product images
• Tax or business documentation, when required
• Payment or payout information, when applicable

This information is used solely for marketplace operations, onboarding, and managing your designer account.

How We Use Your Information

We use your information to:

• Process orders and payments
• Communicate regarding your purchases
• Coordinate shipping and fulfillment
• Provide customer support
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Respond to inquiries and requests
• Send marketing communications only if you choose to receive them

Marketplace Operations

Black Fashion House operates as a multi-vendor marketplace. When you place an order, certain information necessary to fulfill your purchase, such as your name, shipping address, and order details, is shared with the independent designer or designers responsible for fulfilling your order.

Designers are only permitted to use this information to fulfill orders and provide customer service related to your purchase.

Shipping Information

Shipping costs are calculated during checkout based on your order. To streamline fulfillment, Black Fashion House may generate shipping labels through our shipping service providers and coordinate shipment with participating designers.

Your shipping information is shared only as necessary to fulfill your order.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies may be used to:

• Keep you logged into your account
• Remember shopping cart contents
• Improve website functionality
• Measure website traffic
• Analyze user behavior
• Support marketing efforts

You may disable cookies through your browser settings, although certain features of the website may not function properly. For additional information, review our Cookie Policy.

Third-Party Services

To operate our marketplace, we work with trusted third-party service providers, which may include:

• WordPress
• WooCommerce
• Dokan Marketplace
• Stripe for payment processing
• Shippo for shipping-label management
• Google Analytics for website analytics
• Email marketing platforms, when applicable

These providers only receive the information necessary to perform their services.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates about new designers, product launches, promotions, events, and marketplace news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

AI-Assisted Operations

To improve efficiency and enhance the customer and designer experience, Black Fashion House may utilize artificial intelligence (“AI”) and automation tools to assist with:

• Customer support
• Marketplace administration
• Product organization
• Inventory management
• Designer onboarding
• Operational reporting
• Internal workflow automation

AI-assisted tools are used to support our operations while maintaining appropriate human oversight for significant business decisions.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While no system can guarantee absolute security, we continually work to safeguard the information entrusted to us.

Data Retention

We retain your personal information only as long as necessary to:

• Complete transactions
• Provide customer support
• Comply with legal and financial obligations
• Resolve disputes
• Improve our services

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request a copy of your personal data
• Object to certain processing activities

To exercise these rights, contact us at privacy@blackfashionhouse.com or support@blackfashionhouse.com.

Children’s Privacy

Black Fashion House is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or technology. The updated version will be posted on this page with a revised effective date.

We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: